BikeFlights.com has announced enhancements to its website to ‘make it easier for customers to get answers to their bike shipping questions and book shipments.’
“Our site enhancements are the result of months of research and collaboration among our staff and customers,” said William Alcorn, President of BikeFlights.com. “We’ve carefully studied how our customers interact with our website and our support team, and have applied that insight to improve our customer experience.”
“With the COVID-19 pandemic happening and bike shops being considered ‘essential businesses’ in many places, it’s important that our individual and business customers can book and manage their shipping in a way that’s compatible with social distancing and stay-at-home requirements,” said Alcorn.
“We’re supporting our fellow riders in shipping their bikes, wheels and gear as we encourage everyone to stay healthy and keep riding to the extent possible with respect to local restrictions.”
The site features top level new navigation that directs customers to where they need to go. There is also new customized content for individuals, businesses and events. All users are able to access BikeFlights.com’s new Knowledge Base, which was launched earlier this month. This aims to help customers to find answers to a majority of their questions at any time of day or night.
‘The Knowledge Base comes out of 10-plus years of BikeFlights.com’s bike shipping expertise. Using the new navigation, customers can also more easily find and get access BikeFlights.com’s blog and online store.’
The company adds that when booking shipments, customers will benefit from doing so via one, simplified and now more mobile-friendly form for shipping all types of bikes domestically in the USA and worldwide. The new form helps with the process of booking international shipments and tracking all types of shipments.
The new site comes after BikeFlights.com recently announced longer weekend support team hours effective from April 4, 2020.